Everything about shipping, returns, payment and how to build a routine. Still stuck? A human replies within one business day.
01
Shipping
We ship worldwide. Standard delivery is 3–7 business days to the US, Canada and the UK, 5–10 business days to Brazil, Argentina, Australia and Singapore. Express (1–2 business days, US only) is available at checkout for $18.
Free worldwide on orders over $60. Below that, a flat $6 standard rate applies. Express is $18 regardless of order value.
Orders are shipped DDU: any import duty or VAT charged by your country is the recipient's responsibility. US orders under $800 are generally duty-free. We declare full value on every parcel — we cannot mark orders as gifts.
Orders placed before 2pm ET on a business day leave our warehouse the same day; otherwise the next business day. You'll receive a tracking link by email as soon as the label is created.
02
Returns & refunds
30 days from delivery on unopened, resaleable items. For hygiene reasons we cannot accept opened skincare unless the product is faulty or arrived damaged.
Open My Account → Refunds, choose the order and the items, and we'll email a prepaid label within 24 hours. Refunds are issued to the original payment method within 5–10 business days of the parcel arriving back.
Send a photo of the parcel and the product to care@yusobeauty.com within 14 days. We replace or refund immediately — no return shipment needed.
Yes. Choose "Exchange" in the refund form and note the formula you'd like. Exchanges ship as soon as your return is scanned by the carrier.
03
Payment & security
Visa, Mastercard, American Express and Discover via Stripe; PayPal; Apple Pay; Google Pay. All transactions are processed over TLS by the provider — card numbers never touch our servers.
Your card is authorised at checkout and captured when the order ships. Subscriptions renew on the same date each cycle and can be cancelled any time before the renewal is processed.
No. Cards are tokenised by Stripe. We only keep the last four digits and the brand so you can recognise the payment on your order.
04
Products & routine
The core three are Cactus Dew essence, Calm Repair Serum and Bounce Defense Cream. Add Daily Veil SPF in the morning and Blossom Oil at night if your skin is dry. Cleanser and mask are support acts, not essentials.
Every formula is dermatologist-tested and free from alcohol, added fragrance, essential oils, parabens and dyes. If your skin is reactive, patch test behind the ear for 48 hours before full use.
All eight are vegan. None are tested on animals, and none of our suppliers sell into markets that require animal testing.
Used twice daily as directed: essence ~8 weeks, serum ~10 weeks, cream ~12 weeks, oil ~14 weeks, SPF ~6 weeks. Every product carries a 12-month period-after-opening.
05
Account & subscription
No — guest checkout is fine. An account simply keeps your addresses, order history and refund requests in one place.
Choose Subscribe on any product page for 15% off every delivery, shipped every 60 days. Skip, change the date, or cancel from your account at any time before the next renewal — no fees, no phone calls.
Use Forgot password on the sign-in page and we'll email a reset link valid for 30 minutes.
06
Contact us
Real people, Monday to Friday, 9am–6pm ET. Most messages get a reply the same day.