Policies

Shipping

Orders are packed in our studio and dispatched within one business day. You will receive a tracking link by email as soon as the carrier scans the parcel.

Delivery windows

• United States & Canada — 3–5 business days standard, 1–2 business days express.
• United Kingdom & EU — 4–7 business days.
• Brazil, Argentina — 6–10 business days; customs clearance can add 2–5 days.
• Australia, Singapore, rest of world — 5–10 business days.

Duties and import taxes

Orders ship DDU (delivery duty unpaid). Any duty, VAT or handling fee charged by your country is the recipient's responsibility and is not refundable by YUSO. US orders under $800 are generally duty-free. We declare the full commercial value on every parcel and cannot mark orders as gifts.

Undeliverable parcels

If a parcel is returned to us because the address was incomplete or nobody collected it, we will contact you to arrange redelivery. A second shipping charge applies for international redelivery.

Returns & refunds

You have 30 days from delivery to return unopened, resaleable products for a full refund of the item price. For hygiene reasons, opened skincare cannot be returned unless it is faulty or damaged in transit.

How to return

• Open My Account → Refunds and select the order and items.
• We email a prepaid label within one business day (US, UK, EU, Canada).
• Pack the items securely and drop the parcel at any carrier point.
• Refunds are issued to the original payment method 5–10 business days after the parcel reaches us.

Damaged or incorrect items

Email care@yusobeauty.com with a photo within 14 days of delivery. We ship a replacement or refund in full — the damaged item does not need to be returned.

What is not refundable

• Shipping charges, express surcharges and duties.
• Opened products, unless faulty.
• Gift cards.
• Orders past 30 days from delivery.

Privacy notice

YUSO Beauty Inc. is the data controller for information collected on this site. We collect only what we need to process an order and improve the shop.

What we collect

• Order data — name, email, phone, shipping address, order contents and payment status.
• Payment data — handled by Stripe and PayPal. We never receive or store full card numbers; we keep the brand and last four digits.
• Usage data — pages viewed, referrer, device type and approximate location, collected with your consent.
• Marketing data — email address and preferences, if you subscribe to The Letter.

How long we keep it

Order records are kept for seven years to meet tax and accounting obligations. Marketing data is kept until you unsubscribe. Analytics data is retained for 14 months.

Your rights

You may request access, correction, deletion, portability or restriction of your personal data, and you may object to processing for marketing at any time. Email privacy@yusobeauty.com — we respond within 30 days. California residents may also exercise CCPA rights, including the right not to be discriminated against for exercising them. We do not sell personal information.

Processors we use

Stripe and PayPal (payments), Shopify-independent hosting on our own servers, Klaviyo (email), Google Analytics (analytics), Cloudflare (security and delivery). Each is bound by a data processing agreement.

Terms of service

By placing an order you agree to these terms. They are governed by the laws of the State of California, without regard to conflict-of-law rules.

Orders and pricing

All prices are in US dollars and exclude duties and taxes unless stated. An order is accepted when we send the dispatch confirmation. If a product is mispriced or unavailable, we will contact you before charging and offer a full refund.

Subscriptions

Subscribe & Save bills 15% below the one-time price every 60 days until cancelled. You may skip, reschedule or cancel any time before the renewal is processed, from your account or by emailing us. Renewal reminders are sent three days before each charge.

Intellectual property

All site content — photography, copy, formulas, brand marks — belongs to YUSO Beauty Inc. and may not be reproduced commercially without written permission.

Limitation of liability

Products are cosmetics, not medicines. Nothing on this site is medical advice. If irritation occurs, stop use and consult a physician. Our liability is limited to the value of the order concerned, except where the law does not allow such a limit.

Cookies

We use the minimum set of cookies needed to run the shop, plus optional analytics and marketing cookies that only load with your consent.

• Strictly necessary — cart contents, session, checkout security. Always on.
• Analytics — anonymous page and funnel measurement. Optional.
• Marketing — measure which campaigns brought you here. Optional.

You can change your choice at any time by clearing this site's data in your browser, or by emailing privacy@yusobeauty.com. We honour Global Privacy Control signals.

Accessibility

We aim to meet WCAG 2.2 level AA. The site is built with semantic landmarks, keyboard-operable controls, visible focus states and text that meets 4.5:1 contrast.

Known gaps

• The product carousel cannot yet be paused from the keyboard.
• Some decorative SVG artwork is not described in detail.

If something blocks you from shopping, email care@yusobeauty.com and we will help you complete the order directly, and fix the issue.